If you’re looking for a job as a help desk technician, and you fit the qualifying criteria, fieldengineer.com is an excellent place to start your search. This freelance marketplace offers employers and skilled professionals the chance to post and browse jobs. With thousands of users located in over 170 countries around the world, it’s possible to find vacancies in your local area within a matter of seconds. According to the US Bureau of Labor, the number of jobs open to IT support specialists is set to increase by up to 12% by 2024. Working as a help desk technician affords the opportunity to develop and hone skills, learn on the job and build confidence in interacting with employees and customers. The day to day demands of the job vary, and over the course of even a year of experience, a desk technician will learn a huge amount.
They may come across new systems, new technologies and new ways of working, all of which will set them up for the future. Help desk technicians are instrumental to the smooth running of any IT department, and they also provide a valuable service to customers and clients. Often the first port of call when there is a network issue, these skilled technicians have expertise in customer service, as well as problem-solving. If you’re interested in becoming a technical support engineer, consider the Google IT Support Professional Certificate on Coursera to build key IT skills. This five-course series is designed for beginners with no prior experience and covers topics like computer networking, debugging, end-to-end customer support, and more. Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435.
Salary expectations
The primary goal of help desk management is to ensure timely and effective resolution of customer problems or inquiries while maintaining high levels of customer satisfaction. It involves various tasks such as ticket management, help desk engineer coordination of support agents, monitoring performance metrics, optimizing workflows, and improving the overall support experience. The scope of an IT server technician role can range depending on the size and type of employer.
- For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
- This means customers are given automated ticketing to ensure their query is directed to the right help desk support engineer.
- Another way to advance your career is to specialize in a particular area of service desk engineering.
- AI-powered voice recognition technology is already a common tool used to improve help desk efficiency.
- The most common new roles for IT support specialists are network administrator, cybersecurity specialist or IT project manager.
- They may also be required to work overtime to meet deadlines or to resolve critical issues.
There are many opportunities for career growth beyond the IT support function since IT support specialists have fundamental knowledge in many areas. The most common new roles for IT support specialists are network administrator, cybersecurity specialist or IT project manager. If you’re searching for an information technology (IT) support role, you may be a little confused by all the different job titles you see in job descriptions. Different organizations have different needs and that means the daily responsibilities assigned to IT support can change from one company to another. While there are certainly nuances between titles, all of these roles fall under the larger family of IT support specialists.
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Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications https://remotemode.net/ to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
This figure includes an average base salary of $75,750 and $4,709 in additional pay [1]. Remember that your education level, experience, location, industry, and employer will likely affect your earnings. In this profession, earning certifications can positively affect your salary and ability to move into higher-paying positions.